1 Website Purchases
Payments made on the TeleBotBuilder website are processed by Whop.
You can request a full refund within 7 days of a payment if the service has not been used since that payment.
"Not used" means both of these are true:
- No AI generations were made on your account since that payment.
- No bot was connected to your account since that payment.
For a first purchase made during or after the free trial, AI generations or a connected bot during the trial also count as use, since the trial lets you try everything before paying.
2 If You Have Used the Service
If the service has been used, the payment is not refundable.
You can cancel at any time from Settings in your TeleBotBuilder dashboard, and you keep Pro until the end of the period you paid for.
We do not give partial refunds for unused time.
3 Renewals
Renewal payments follow the same 7 day rule: you can request a refund within 7 days of a renewal payment if the service has not been used since that renewal.
4 How to Request a Refund
Email [email protected] from the email address of your TeleBotBuilder account, and include the date of the payment.
Approved refunds go back to your original payment method through Whop. Your bank may take 5 to 10 business days to show the money in your account.
5 Google Play Purchases
Purchases made in the TeleBotBuilder Android app are processed by Google Play and are handled under Google Play's refund policy. Please request these refunds through Google Play.
6 Chargebacks
Please contact us before you file a chargeback or payment dispute. We answer refund requests quickly.
A chargeback filed without contacting support first may lead to suspension of your account. Read the Chargebacks and Payment Disputes section of our Terms of Service for more.
7 Suspended Accounts
Accounts suspended for breaking our Terms of Service are not refunded.